LeyanTech

Overview

LeyanTech (乐言科技) is a Chinese AI SaaS company founded in 2016 and headquartered in Shanghai, specializing in full-chain digital intelligence solutions for e-commerce. It serves 60,000+ e-commerce enterprises with AI customer service robots, intelligent ticketing/RPA, customer management and voice outreach — built on nearly 20 years of proprietary AI algorithm R&D.

Key Features

• AI customer service robot (Yanzhun): human-like smart Q&A for domestic e-commerce platforms (JD, Xiaohongshu and more). 7×24-hour online, busy-hour fallback, human-agent handoff, high reply-rate across categories, cross-store management, and marketing follow-ups (order reminders, payment/payoff alerts, group-buy nudges).
• ChatPlusAI (Southeast Asia): multilingual AI customer service for Shopee, Lazada, TikTok and Tokopedia. AI replies in ~5 seconds with 95%+ accuracy, ships with 200+ out-of-the-box e-commerce scenarios and 10+ category packages, native large-model translation, unified multi-store inbox and advanced agent routing.
• AI customer service agents (LLM + Agent): next-gen intelligent employees covering pre-sales, after-sales, execution coordination and business analysis — configure via natural language instead of complex rules, with "big + small model" tiering for fast, low-cost responses.
• Product cognition: understands detail pages, main images and SKU images to answer "look-at-the-image" questions; gold-standard agent extracts top agent experience into reusable service capability.
• Additional products: intelligent ticketing RPA, smart CRM, AI voice outreach, overseas e-commerce service operations platform.

Pricing

Enterprise custom pricing — contact LeyanTech for quotes. Singapore HQ supports Southeast Asia expansion.

Platforms

• JD, Taobao/Tmall, Xiaohongshu (domestic China)
• Shopee, Lazada, TikTok Shop, Tokopedia (cross-border SEA)

Best For

E-commerce sellers running high-volume customer service across domestic Chinese platforms or Southeast Asian marketplaces who want AI-powered automation, marketing follow-up and multi-store management.

FAQ

What does LeyanTech do?

It provides AI SaaS for e-commerce — intelligent customer service robots, RPA/ticketing, CRM and voice outreach for both Chinese and cross-border (SEA) sellers.

Which platforms does it support?

Domestic: JD, Xiaohongshu, etc. Cross-border: Shopee, Lazada, TikTok Shop, Tokopedia.

Is it official?

Yes — ChatPlusAI holds official API authorizations from Shopee, Lazada, TikTok and Tokopedia.