Duoke

Overview

Duoke (多客) is a global e-commerce AI customer service system developed by Dianxiaomi (店小秘), the Hong Kong-based company behind BigSeller. It aggregates buyer messages from Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre, Facebook and AliExpress into a single unified inbox, with an AI chatbot that handles around 75%+ of pre-sales inquiries automatically in the buyer's language — keeping response times under a minute even when the team is offline. Basic functions are permanently free for up to 5 stores.

Key Features

• AI customer service 24/7: a proprietary cross-border LLM trained on 100+ industry scenarios with 500+ local-language reply strategies; answers stock, shipping, variant and policy questions by reading your product knowledge base — capturing the "golden 3 minutes" of conversion.
• Unified multi-platform inbox: manage all messages from multiple stores across Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre, Facebook and AliExpress in one dashboard with one-click conversation switching and smart auto-tagging (prospective buyer / logistics / after-sales, plus custom tags).
• 130+ language translation: AI replies in the buyer's native language (English, Bahasa Malaysia, Thai, Vietnamese, Indonesian, Filipino and more).
• Full-chain order follow-up: automated journey messages — payment reminders, shipping confirmations, delivery notifications and review requests — from first inquiry through purchase, delivery and review, boosting payment completion and positive reviews.
• Smart marketing: AI-generated marketing scripts, batch messaging to targeted buyers, logistics tracking and after-sales management (returns, cancellations, reviews) plus a ticketing system.
• Team tools: role-based access control, flexible agent assignment, quick replies, buyer tags, customer service performance management and a data monitoring dashboard; PC + mobile (iOS/Android) apps so replies never depend on being online.
• Safe official API integration: connects via official platform APIs — no password sharing, no store-association risk, no message loss.

Pricing

Freemium with VIP tiers:

• Free: 5 stores free forever, basic functions permanently free, order follow-up up to 500 buyers/month, GPT-AI translation 500 times/month.
• VIP 1: $19/month — up to 20 stores, 3 sub-accounts, order follow-up 32,000 buyers/month, unlimited GPT translation, 200 auto-replies/day, 50 auto-follow/review messages/day.
• VIP 2: $520/year — up to 50 stores, order follow-up 82,000 buyers/month, 500 auto-replies/day, priority support.
• VIP 3: $860/year — up to 100 stores, 15 sub-accounts, 120,000 buyers/month, unlimited auto-follow/review.
• VIP MAX: $1,500/year — up to 200 stores, 30 sub-accounts, unlimited order follow-up and buyer volume.
• AI add-ons: AI Value-added Package $860/year (unlimited AI-received customers, dedicated enterprise knowledge base, custom industry scenarios) and AI Pro Value-added Package $1,200/year (adds daily self-evolving AI, unlimited product knowledge base, latest LLMs).
• Bonus: BigSeller VIP customers receive the matching Duoke VIP tier free.

Best For

Cross-border sellers in Southeast Asia and Latin America running multiple stores across Shopee, Lazada, TikTok Shop, Tokopedia and Mercado Libre — especially teams that want a single multilingual inbox, automated 24/7 AI replies and full-journey order follow-up without paying for a Western helpdesk.

FAQ

What is Duoke?

A free-to-start, multi-platform AI customer service system by Dianxiaomi (maker of BigSeller) that unifies messages from Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre, Facebook and AliExpress into one inbox with 24/7 AI auto-replies.

Is Duoke free?

Yes — up to 5 stores are free forever (basic features, 500 order-follow-ups and 500 AI translations per month); VIP tiers from $19/month unlock more stores, volume and advanced AI.

Which platforms does it support?

Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre, Facebook and AliExpress via official APIs, plus 130+ language translation.

How good is the AI?

Duoke reports its AI resolves over 75% of pre-sales inquiries automatically, using a self-developed cross-border LLM plus your product knowledge base — far more intelligent than a fixed auto-reply.

Is Duoke related to BigSeller?

Yes — both belong to the Dianxiaomi group; buying BigSeller VIP includes the matching Duoke VIP tier free.