About Gorgias
Gorgias is the #1 AI-powered helpdesk built specifically for e-commerce — the default customer support platform for Shopify merchants. It unifies email, live chat, social and SMS channels in one inbox, and its deep Shopify/BigCommerce integration lets agents see store and order context (order status, past purchases, customer lifetime value) right inside the support workflow. The platform pairs a powerful helpdesk with an AI Agent that resolves support conversations end-to-end, so support teams can automate 60%+ of tickets.
Pricing
From $10/mo
Key features
- Unified omnichannel inbox:: email, live chat, contact forms, Facebook, Instagram, TikTok Shop, WhatsApp — plus Voice and SMS as add-ons.
- Deep e-commerce context:: order lookup, refunds, cancellations, subscription edits and shipping updates without leaving the ticket.
- AI Agent:: always-on agent pre-trained on 1B+ e-commerce conversations — resolves FAQs, order tracking, returns and refunds, generates discounts, edits orders/subscriptions and makes product recommend
- AI Shopping Assistant:: proactively recommends products and guides shoppers in real time to increase AOV.
- Automation toolkit:: Macros, Rules, intent & sentiment detection, chat campaigns, Flows and Order Management self-serve widgets.
Pros & cons
Pros
- Deep Shopify / BigCommerce context in the inbox
- Omnichannel tickets plus ecommerce macros and automation
- AI assist that understands storefront order data
Cons
- Cost rises with ticket volume and add-ons
- Overkill for very small stores on basic chat widgets
Integrations
- E-commerce: Shopify
- Shopify Plus
- BigCommerce
- Magento
- WooCommerce (unlimited multi-store)
- Marketing & loyalty: Klaviyo
- Yotpo
- Recharge
- Smile
- Attentive
Gorgias FAQ
What is Gorgias?
An AI-powered customer service helpdesk built for e-commerce that unifies all support channels and connects them to your store's order data.
Pairs well with Gorgias
Complementary tools sellers often run alongside it.
