Udesk

Overview

Udesk is a leading Chinese omnichannel AI customer-service platform. It unifies conversations across live chat, WeChat, social channels, email and phone, powered by an intelligent knowledge base and AI agent to automate support and sales.

Key Features

• Omnichannel inbox: manage all customer conversations in one place.
• AI agent & chatbot: automate common queries with a trained knowledge base.
• Intelligent routing: assign conversations to the right agent.
• Workforce management: analytics, QA and agent performance tools.
• Ecommerce integrations: connect with shopping platforms and CRM.

Pricing

Udesk offers tiered SaaS plans based on channels and agent seats. Pricing varies; contact Udesk for a quote.

Integrations

• WeChat, WeCom and social channels
• E-commerce platforms and CRM
• Phone, email and live chat

Best For

Chinese businesses and ecommerce brands that need a scalable omnichannel customer-service platform with AI automation.

FAQ

What channels does Udesk support?

Live chat, WeChat/WeCom, social media, email and phone — all in one inbox.

Does Udesk include AI automation?

Yes — an AI agent with knowledge-base training handles routine queries and escalates to humans.