Sobot

Overview

Sobot (智齿科技) is an omnichannel AI customer service platform built in China and trusted by 15,000+ enterprises including OPPO, Samsung and Watsons. Since launching its first online chatbot in 2014, it has grown into a full customer-contact ecosystem covering online chat, call center, WhatsApp SCRM and ticketing — serving retail/e-commerce, finance and education across both Chinese and overseas markets.

Key Features

• AI chatbot: deeply integrated with DeepSeek, ERNIE (Wenxin Yiyan) and OpenAI large models, combining multimodal understanding, RAG and intent recognition — hit rate up to 97%. Human-like streaming replies, context recall, dynamic API calls and point-and-click actions.
• Omnichannel unified inbox: website, App, mini-program, WeChat, WhatsApp, Facebook, Instagram, Line, Amazon and Shopify in one agent workspace with intelligent routing and human/robot handoff.
• Multilingual & auto-translation: supports 70+ languages with automatic language detection, in-desk translation and multi-timezone scheduling for global teams.
• Call center: inbound/outbound scenarios, domestic and international line resources, mobile-number display and privacy numbers, integrated with online chat and ticketing.
• WhatsApp SCRM: official WhatsApp Business partner — verified green badge, unlimited stable broadcasting, private-domain marketing plus customer service in one platform.
• Tickets, knowledge base & analytics: unified collaboration tools, AI-assisted replies, full conversational statistics and visualized reports.
• Customizable and deployable anywhere: SaaS, private/local and dedicated-cloud deployment options.

Pricing

Per-seat, per-year SaaS pricing (e.g. ~¥4,880/seat/year for omnichannel customer service). Local/private-cloud deployments and module stacks are quoted separately (reference deals in the ¥800K range for private-cloud projects). 15-day free trial available.

Integrations

• Channels: website, App, mini-program, WeChat, WhatsApp, Facebook, Instagram, Line, Amazon, Shopify
• Deep CRM/ERP/e-commerce integrations; Huawei Cloud (powered by Pangu model)

Best For

Enterprises — especially Chinese brands going global and cross-border sellers — that need a full omnichannel, multilingual AI customer-service and marketing platform covering chat, voice, WhatsApp and ticketing.

FAQ

What is Sobot?

An omnichannel AI customer service platform (online chat, call center, WhatsApp SCRM, ticketing) used by 15,000+ enterprises.

Which models power its AI?

DeepSeek, ERNIE (Wenxin Yiyan) and OpenAI large models with multimodal/RAG capabilities; also leverages Huawei Pangu on Huawei Cloud.

Does it support overseas business?

Yes — 70+ languages, auto-translation, WhatsApp/Facebook/Instagram/Line channels and global data centers.

How is it priced?

Per-seat, per-year SaaS subscriptions; private-cloud and dedicated deployments quoted separately. 15-day free trial available.