Botpress

Overview

Botpress is an enterprise-grade AI agent platform built specifically for customer support. Rather than only answering questions, Botpress agents take real actions on tickets — processing refunds, updating account details, and running multi-step workflows — before escalating to a human with the full conversation history attached. The company has been building AI infrastructure for over 10 years and reports more than 750,000 AI agents built on its platform.

Botpress positions itself against traditional helpdesk AI by resolving complex tickets instead of falling back to a human by default. It works either on top of an existing helpdesk (Zendesk, Intercom, and others) or as a standalone AI-native helpdesk called Botpress Desk.

Key Features

• Action-taking agents: Unlike chatbots that only answer, Botpress agents execute tasks such as refunds, order corrections, account updates, and proactive outreach end-to-end.
• Hot handoff to humans: When escalation is needed, the agent passes the ticket along with conversation history, account details, and troubleshooting steps already attempted — no cold handoffs.
• Self-learning knowledge: Every resolved ticket becomes permanent knowledge, so similar future tickets are handled automatically.
• No per-seat pricing: Botpress charges by conversation, not by agent, and bundles AI usage into the conversation allotment with no separate token billing.
• Botpress Desk: A full AI-native ticket management system for teams without an existing helpdesk, so there is no migration required.
• Enterprise security: SOC II certified, GDPR compliant, and penetration tested by KPMG, built on AWS with automatic scaling.

Pricing

Botpress uses conversation-based pricing with no per-seat cost. Plans (billed annually):

• Free: $0 — 100 conversations/month, 3 seats, 3 AI agents, community support.
• Plus: $150/month — 250 conversations/month included, additional packs of 100 at $65, unlimited AI agents, whitelabel webchat, help center.
• Team: $750/month — 1,500 conversations/month included, packs of 100 at $50, unlimited seats, teams, routing and RBAC, team analytics.
• Enterprise: Custom conversation volume and pricing, dedicated support, uptime SLA, voice channel.

AI usage (LLM inference, embeddings, web search) is bundled into conversations with no separate token math.

Best For

Support-heavy ecommerce and SaaS teams that want AI to actually resolve tickets — including refunds and account changes — rather than deflect simple questions. Particularly strong for operations that have hit a ceiling with basic helpdesk chatbots and want no per-seat licensing costs.

FAQ

Does Botpress replace my helpdesk?

No. Botpress works on top of your existing helpdesk (Zendesk, Intercom, Gorgias, Freshdesk, HubSpot) or as a standalone helpdesk via Botpress Desk — no migration required.

What counts as a conversation?

Any exchange with at least two messages in the billing month. AI-only and human-assisted conversations count the same; spam is excluded.

Is there a free plan?

Yes. The Free plan includes 100 conversations/month with 3 seats and 3 AI agents, with no credit card required.