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Tidio

Tidio

Tidio is an AI customer service & live chat platform for SMB e-commerce. Lyro AI automates daily conversations, order queries, and product recommendations. A low-barrier 24/7 support choice for Shopify/WooCommerce merchants.

SaaSFreemiumAll Platforms
Added on Popularity 1

Why sellers use it

Stores want affordable live chat and chatbots that convert visitors without paying enterprise helpdesk prices.

Screenshot

About Tidio

Tidio is an AI-powered customer service and live chat platform built for small and mid-sized e-commerce businesses. It combines a lightweight live chat widget, an AI ticketing system and omnichannel messaging (Messenger, Instagram, WhatsApp, email) with **Lyro**, its conversational AI agent that automatically resolves up to 67% of customer questions. Designed for merchants on Shopify and WooCommerce, Tidio gives small teams a low-barrier path to 24/7 automated support without hiring extra agents.

Pricing

Freemium + usage-based

Key features

  • Lyro AI Agent:: a conversational AI that answers customers on every channel in a human-like way, drawing answers only from your own support content (brand-safe, no external data). It handles multiple
  • Handoff and ticketing:: Lyro can keep the conversation, transfer it to a live agent, or create a ticket when a question is outside its knowledge. The AI-powered ticketing system turns emails, chats an
  • Lyro Copilot:: suggests AI-generated replies to human agents right in the chat window, based on the same content sources as Lyro, with one-click review and send.
  • Live chat & Flows:: a lightweight chat widget with live visitor list, live typing preview, automatic chat assignment, operating hours and native Shopify actions (product cards, cart/order history). Fl
  • Omnichannel:: one shared inbox across website chat, WhatsApp, Instagram, Messenger and email, plus integrations with Shopify, WordPress, Zendesk, Intercom, Salesforce and 20+ other platforms.

Pros & cons

Pros

  • Fast to launch live chat and simple bots
  • Friendly pricing for smaller catalogs
  • Decent Shopify / WooCommerce connectors

Cons

  • Less deep order-ops tooling than Gorgias-class helpdesks
  • Advanced routing and AI depth are limited vs enterprise suites

Tidio FAQ

Is Tidio free?
Yes. The free plan includes 10 agent seats, 50 human conversations per month, ticketing, all integrations and a one-time quota of 50 Lyro AI conversations. Paid plans add renewable monthly quotas.

Pairs well with Tidio

Complementary tools sellers often run alongside it.

Klaviyo

Klaviyo

Freemium
SaaS

Klaviyo is the leading email + SMS lifecycle marketing platform for e-commerce. Unifies customer data, segmentation, automation, and AI predictive insights. Core tool for DTC retention and win-back.