About Re:amaze
Re:amaze is a unified customer service and helpdesk platform purpose-built for online businesses and ecommerce. Rather than bolting a chatbot onto a generic helpdesk, Re:amaze combines email, AI-powered live chat, social media DMs, mobile SMS, VoIP, video calls, and push notifications into one shared inbox, so every customer conversation — regardless of channel — lives in the same thread. The platform's AI layer includes an **AI Agent (Beta)** that acts as a 24/7 assistant, an **AI Knowledge Base** that trains the agent instantly from help-center articles, AI-powered article generation for fast drafts, sentiment detection, and conversation summarization. Native integrations with Shopify, BigCommerce, WordPress, Stripe, Slack, and Jira make it a natural fit for DTC brands.
Pricing
Check the official site for current plans and pricing.
Key features
- Unified shared inbox:: Email, live chat, social media, SMS, VoIP, video calls, and push notifications in a single thread per customer.
- AI Agent (Beta):: A 24/7 assistant that resolves common conversations autonomously; every plan includes a baseline of resolutions with usage-based overage.
- AI Knowledge Base:: Help-center articles instantly train the AI Agent; new articles are added as context the moment they are published.
- AI article generation & summarization:: Auto-draft help-center articles and summarize long threads so agents triage faster.
- Workflows & Cues:: Trigger-based automation for repetitive workflows plus proactive engagement messages (Cues) based on visitor behavior.
Pros & cons
Pros
- : Email, live chat, social media, SMS, VoIP, video calls, and push notifications in a single thread per customer.
- : A 24/7 assistant that resolves common conversations autonomously; every plan includes a baseline of resolutions with u
- : Help-center articles instantly train the AI Agent; new articles are added as context the moment they are published.
Cons
- Confirm plan limits and feature gates on the official pricing page
- Best results usually need correct setup and ongoing optimization
Re:amaze FAQ
What makes Re:amaze different from a generic helpdesk?
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