Re:amaze

Overview

Re:amaze is a unified customer service and helpdesk platform purpose-built for online businesses and ecommerce. Rather than bolting a chatbot onto a generic helpdesk, Re:amaze combines email, AI-powered live chat, social media DMs, mobile SMS, VoIP, video calls, and push notifications into one shared inbox, so every customer conversation — regardless of channel — lives in the same thread.

The platform's AI layer includes an AI Agent (Beta) that acts as a 24/7 assistant, an AI Knowledge Base that trains the agent instantly from help-center articles, AI-powered article generation for fast drafts, sentiment detection, and conversation summarization. Native integrations with Shopify, BigCommerce, WordPress, Stripe, Slack, and Jira make it a natural fit for DTC brands.

Key Features

• Unified shared inbox: Email, live chat, social media, SMS, VoIP, video calls, and push notifications in a single thread per customer.
• AI Agent (Beta): A 24/7 assistant that resolves common conversations autonomously; every plan includes a baseline of resolutions with usage-based overage.
• AI Knowledge Base: Help-center articles instantly train the AI Agent; new articles are added as context the moment they are published.
• AI article generation & summarization: Auto-draft help-center articles and summarize long threads so agents triage faster.
• Workflows & Cues: Trigger-based automation for repetitive workflows plus proactive engagement messages (Cues) based on visitor behavior.
• Peek (co-browsing): Frictionless screen-sharing to see exactly where a shopper is stuck in real time.
• Multibrand: Manage support sites for multiple brands from a single Re:amaze account.
• Push campaigns: Targeted push notifications to re-engage shoppers and lift sales.

Pricing

Billed annually (10% off vs. monthly). Per team member:

• Basic — $29/member/month: unlimited email inboxes, live chat, social channels, FAQ, chatbots, Cues, Re:amaze AI Agent (5 resolutions/member/month, $0.85 each additional).
• Pro — $49/member/month (most popular): multibrand, live visitor view, advanced reporting, SMS & voice, AI Intents, 10 AI resolutions/member/month.
• Plus — $69/member/month: Peek co-browsing, departments, staff performance reporting, custom roles, in-chat video calls, 20 AI resolutions/member/month.
• Starter — $59 flat/month: all Basic features for unlimited team members, capped at 500 responded conversations/month.

A 14-day free trial is available with no credit card required.

Best For

DTC and online retail brands that want one inbox for every channel and an AI agent trained on their own help center. Pick Basic for a single brand, Pro when you run multiple brands or need SMS/voice, and Plus for co-browsing and granular staff management.

FAQ

What makes Re:amaze different from a generic helpdesk?

It is designed for ecommerce from day one — Shopify/BigCommerce order context sits inside the conversation, and channels like social DMs and SMS are first-class citizens rather than add-ons.

How does the AI Agent work?

The AI Agent (Beta) resolves conversations autonomously using your AI Knowledge Base as its source of truth. Each plan bundles a number of resolutions per member per month; extra resolutions cost $0.85 each.

Does Re:amaze integrate with Shopify?

Yes — Re:amaze for Shopify is a native integration, alongside BigCommerce, WordPress, Stripe, Slack, Jira, and Zapier.

Is there a free plan?

No permanent free plan, but a 14-day free trial is available with no credit card.