My AskAI

Overview

My AskAI is an AI customer service agent that plugs into your existing helpdesk — Intercom, Zendesk, Gorgias, Freshdesk, or HubSpot — and resolves support tickets without requiring developers. It reports more than 1.5 million tickets resolved, an average AI resolution rate above 75%, and a cost of roughly $0.10 per ticket handled. The platform is used by over 250 ecommerce and SaaS businesses.

Rather than replacing your helpdesk, My AskAI sits on top of it: it syncs help center articles, trains on historic tickets, connects to live business data (orders, accounts, subscriptions), and escalates to a human with full context when needed.

Key Features

• Helpdesk integrations: Connects directly to Intercom, Zendesk, Gorgias, Freshdesk, and HubSpot in under an hour with no developers.
• Knowledge from anywhere: Syncs help center articles and websites, trains on previous tickets, and ingests internal policies from Google Drive and Notion.
• Live data and tasks: Connects to CRMs, ERPs, and APIs to answer questions about orders and accounts, and to fully automate tasks like refunds or account upgrades.
• Self-learning: Reviews human replies after escalation to automatically learn and generate new help articles.
• Trusted rollout: Start with internal note replies visible only to humans, then switch to direct replies when ready, and test on previous tickets first.
• Shopify integration: Pulls live Shopify data to handle order status lookups and returns questions.

Pricing

My AskAI starts with a 30-day free trial (no credit card required) and charges per ticket. Plans:

• Pro: $199/month — 1,000 tickets included (~$0.12 per extra ticket, up to 5,000/month), 5 team seats, standard support.
• Scale (most popular): $499/month — 2,000 tickets included ($0.10 per extra ticket), priority same-day support, unlimited seats, SOC-2 Type II, multi-agent setup.
• Enterprise: From $999/month — priority support under 3 hours, dedicated success manager, whitelabel, custom integrations.

My AskAI claims to be around one-fifth the price of competing AI agents like Intercom Fin, Zendesk AI, Freshdesk Freddy, and Gorgias AI.

Best For

Ecommerce and SaaS support teams already using Intercom, Zendesk, Gorgias, Freshdesk, or HubSpot who want a fast, affordable AI agent that resolves most tickets without changing their helpdesk.

FAQ

Does My AskAI replace my helpdesk?

No. It integrates with your existing helpdesk (Intercom, Zendesk, Gorgias, Freshdesk, HubSpot) so there is no migration. Tickets stay in your current system.

How much does it cost per ticket?

Around $0.10 per ticket on the Scale plan, with 2,000 tickets included each month.

Is there a free trial?

Yes. A 30-day free trial is available with no credit card required and a money-back guarantee of 60% AI resolution.