AfterShip

Overview

AfterShip (founded 2012) is a post-purchase experience SaaS platform for e-commerce brands. It consolidates shipping & labels, order tracking, AI predictive delivery and returns management into one system, giving merchants a single place to automate everything after checkout. AfterShip connects 1,000+ carriers worldwide, integrates with 70+ platforms (Shopify, TikTok Shop, Magento, WooCommerce, etc.) and is trusted by 20,000+ businesses including Samsung, Gymshark, Vivino, Harry's, Mous and Rakuten.

Key Features

• Branded tracking page: fully customizable tracking page with your logo and colors, or a custom domain on higher tiers, so customers never leave your store to check carrier sites.
• Automated shipment notifications: email & SMS alerts for every shipment milestone, plus delivery-status reminders — reducing "Where Is My Order?" (WISMO) support tickets.
• AI Estimated Delivery Date (AI EDD): predictive delivery-date widgets for product and checkout pages that reassure hesitant buyers and lift conversions, plus on tracking pages.
• AI product recommendations: personalized upsell recommendations displayed on the tracking page to drive repeat purchases.
• Centralized tracking dashboard: real-time shipment status across all carriers, on-time performance reports, exception detection and WISMO-risk identification before tickets are created.
• Multi-carrier tracking API & webhooks: standardize deliveries into 7 statuses / 33 sub-statuses, auto-recognize tracking-number patterns with ML, sub-100ms responses, 99.99%+ API uptime, open-source SDKs, and under-2-week integration.
• Returns management: self-serve returns portal with automated approvals, "green returns" (keep-the-item) workflows, store credit, and anti-fraud return rules on Premium.
• Shipping & labels: print shipping labels, compare rates, and build automation rules (carrier/service/package presets, up to 10 rules) for hands-off fulfillment (Pro/Enterprise).
• Reliability: 99.9% monthly uptime guarantee (10% credit if missed), enterprise SLAs, SSO, multi-org management and 24/7 support.

Pricing

• Free: $0/mo, 50 shipments/mo — basic tracking with an AfterShip-branded tracking page (also available on Shopify app).
• Essentials: from ~$11/mo (Shopify app, 100 shipments) to $29/mo on site pricing (6,000 shipments/yr) — branded tracking page, automatic carrier detection, email/SMS notifications, tracking dashboard. Overage $0.08 per extra shipment.
• Premium: ~$59/mo (6,000 shipments/yr) — everything in Essentials plus fully customizable tracking page + custom domain, AI-powered EDD, AI product recommendations, full analytics suite, API & webhooks (API access starts at Premium). Overage $0.12 per extra shipment.
• Enterprise: custom pricing for >$10M GMV stores — dedicated CSM & onboarding, enterprise SLAs, SSO, multi-org management, custom integrations.
• Team seats: $10 per member/month (billed annually) or $12 month-to-month.
• Other products billed separately: Returns (Essentials ~$23, Pro ~$59, Premium ~$239/mo) and Shipping & Labels (free to Premium tiers) are independent subscriptions.

Best For

E-commerce brands (especially Shopify/TikTok Shop sellers and multi-carrier shippers) that want to reduce WISMO support costs, deliver a branded post-purchase experience, and sell more with AI delivery predictions and tracking-page recommendations — from SMBs at the free tier up to enterprise-scale fulfillment.

FAQ

What is AfterShip used for?

Post-purchase customer experience: shipment tracking with branded pages, automated delivery notifications, AI delivery-date estimates, returns management, and shipping label printing.

Is AfterShip free?

Yes — the Free plan covers 50 shipments/mo with basic tracking and an AfterShip-branded tracking page, and the Returns/Shipping products also have free tiers. Paid plans start around $11/mo.

How many carriers does AfterShip support?

1,000+ carriers and 3PLs worldwide, with automatic carrier detection and tracking-number pattern recognition.

Do I get API access on all plans?

No — Tracking API and webhook access are bundled with Premium and higher plans only (legacy Pro plans may still have access).

How does AfterShip handle returns?

AfterShip Returns provides a branded self-serve returns portal, automated approval rules, keep-it "green returns", store credit and anti-fraud workflows (Premium).