About My AskAI
My AskAI is an AI customer service agent that plugs into your existing helpdesk — Intercom, Zendesk, Gorgias, Freshdesk, or HubSpot — and resolves support tickets without requiring developers. It reports more than 1.5 million tickets resolved, an average AI resolution rate above 75%, and a cost of roughly $0.10 per ticket handled. The platform is used by over 250 ecommerce and SaaS businesses. Rather than replacing your helpdesk, My AskAI sits on top of it: it syncs help center articles, trains on historic tickets, connects to live business data (orders, accounts, subscriptions), and escalates to a human with full context when needed.
Pricing
Check the official site for current plans and pricing.
Key features
- Helpdesk integrations:: Connects directly to Intercom, Zendesk, Gorgias, Freshdesk, and HubSpot in under an hour with no developers.
- Knowledge from anywhere:: Syncs help center articles and websites, trains on previous tickets, and ingests internal policies from Google Drive and Notion.
- Live data and tasks:: Connects to CRMs, ERPs, and APIs to answer questions about orders and accounts, and to fully automate tasks like refunds or account upgrades.
- Self-learning:: Reviews human replies after escalation to automatically learn and generate new help articles.
- Trusted rollout:: Start with internal note replies visible only to humans, then switch to direct replies when ready, and test on previous tickets first.
Pros & cons
Pros
- : Connects directly to Intercom, Zendesk, Gorgias, Freshdesk, and HubSpot in under an hour with no developers.
- : Syncs help center articles and websites, trains on previous tickets, and ingests internal policies from Google Drive a
- : Connects to CRMs, ERPs, and APIs to answer questions about orders and accounts, and to fully automate tasks like refun
Cons
- Confirm plan limits and feature gates on the official pricing page
- Best results usually need correct setup and ongoing optimization
My AskAI FAQ
Does My AskAI replace my helpdesk?
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