About LeyanTech
LeyanTech (乐言科技) is a Chinese AI SaaS company founded in 2016 and headquartered in Shanghai, specializing in full-chain digital intelligence solutions for e-commerce. It serves 60,000+ e-commerce enterprises with AI customer service robots, intelligent ticketing/RPA, customer management and voice outreach — built on nearly 20 years of proprietary AI algorithm R&D.
Pricing
Check the official site for current plans and pricing.
Key features
- AI customer service robot (Yanzhun):: human-like smart Q&A for domestic e-commerce platforms (JD, Xiaohongshu and more). 7×24-hour online, busy-hour fallback, human-agent handoff, high reply-rate acro
- ChatPlusAI (Southeast Asia):: multilingual AI customer service for Shopee, Lazada, TikTok and Tokopedia. AI replies in ~5 seconds with 95%+ accuracy, ships with 200+ out-of-the-box e-commerce scenario
- AI customer service agents (LLM + Agent):: next-gen intelligent employees covering pre-sales, after-sales, execution coordination and business analysis — configure via natural language instead of comp
- Product cognition:: understands detail pages, main images and SKU images to answer "look-at-the-image" questions; gold-standard agent extracts top agent experience into reusable service capability.
- Additional products:: intelligent ticketing RPA, smart CRM, AI voice outreach, overseas e-commerce service operations platform.
Pros & cons
Pros
- : human-like smart Q&A for domestic e-commerce platforms (JD, Xiaohongshu and more). 7×24-hour online, busy-hour fallbac
- : multilingual AI customer service for Shopee, Lazada, TikTok and Tokopedia. AI replies in ~5 seconds with 95%+ accuracy
- : next-gen intelligent employees covering pre-sales, after-sales, execution coordination and business analysis — configu
Cons
- Confirm plan limits and feature gates on the official pricing page
- Best results usually need correct setup and ongoing optimization
LeyanTech FAQ
What does LeyanTech do?
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