About Heyday by Hootsuite
Heyday by Hootsuite is a conversational AI customer service and commerce platform for e-commerce brands. It combines site chat, social channels and sales-in-conversation, letting shoppers browse, buy and get support through AI-powered virtual assistants, live chat and video shopping. Used by retailers like Lacoste, Decathlon, Dynamite, Rudsak and Jack & Jones, it helps DTC brands turn support conversations into sales.
Pricing
Check the official site for current plans and pricing.
Key features
- AI virtual assistant:: retail-trained NLP handles product inquiries, size/fit, shipping and returns without manual configuration; 24/7 with unlimited scalability.
- Omnichannel messaging:: Facebook Messenger, Instagram DM, WhatsApp, live chat and web chat in one unified inbox with smart conversation routing and human handoff.
- In-chat commerce:: product search and browse via NLP, build a cart directly in chat (Shopify & Prestashop), and complete checkout inside the conversation.
- Real-time catalog sync:: recommendations are always in stock and accurately priced.
- Sales attribution:: track revenue generated from conversational touchpoints.
Pros & cons
Pros
- : retail-trained NLP handles product inquiries, size/fit, shipping and returns without manual configuration; 24/7 with u
- : Facebook Messenger, Instagram DM, WhatsApp, live chat and web chat in one unified inbox with smart conversation routin
- : product search and browse via NLP, build a cart directly in chat (Shopify & Prestashop), and complete checkout inside
Cons
- Confirm plan limits and feature gates on the official pricing page
- Best results usually need correct setup and ongoing optimization
Integrations
- E-commerce: Shopify
- Magento
- Salesforce Commerce Cloud
- Prestashop
- Lightspeed
- Google Merchant Center
- Third-party search: Klevu
- Algolia
- Doofinder
- Boost Commerce
Heyday by Hootsuite FAQ
What is Heyday by Hootsuite?
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