About Duoke
Duoke (多客) is a global e-commerce AI customer service system developed by Dianxiaomi (店小秘), the Hong Kong-based company behind BigSeller. It aggregates buyer messages from Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre, Facebook and AliExpress into a single unified inbox, with an AI chatbot that handles around 75%+ of pre-sales inquiries automatically in the buyer's language — keeping response times under a minute even when the team is offline. Basic functions are permanently free for up to 5 stores.
Pricing
Check the official site for current plans and pricing.
Key features
- AI customer service 24/7:: a proprietary cross-border LLM trained on 100+ industry scenarios with 500+ local-language reply strategies; answers stock, shipping, variant and policy questions by reading
- Unified multi-platform inbox:: manage all messages from multiple stores across Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre, Facebook and AliExpress in one dashboard with one-click conversati
- 130+ language translation:: AI replies in the buyer's native language (English, Bahasa Malaysia, Thai, Vietnamese, Indonesian, Filipino and more).
- Full-chain order follow-up:: automated journey messages — payment reminders, shipping confirmations, delivery notifications and review requests — from first inquiry through purchase, delivery and revi
- Smart marketing:: AI-generated marketing scripts, batch messaging to targeted buyers, logistics tracking and after-sales management (returns, cancellations, reviews) plus a ticketing system.
Pros & cons
Pros
- : a proprietary cross-border LLM trained on 100+ industry scenarios with 500+ local-language reply strategies; answers s
- : manage all messages from multiple stores across Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre, Facebook and Al
- : AI replies in the buyer's native language (English, Bahasa Malaysia, Thai, Vietnamese, Indonesian, Filipino and more).
Cons
- Confirm plan limits and feature gates on the official pricing page
- Best results usually need correct setup and ongoing optimization
Duoke FAQ
What is Duoke?
Pairs well with Duoke
Complementary tools sellers often run alongside it.
All-in-one AI dropshipping toolkit for niche discovery, multi-platform product research and social ad spy. Covers AliExpress, Shopify, TikTok and Amazon product databases plus Facebook, Instagram, TikTok and YouTube ad libraries.
PixPix is an AI visual creation platform for cross-border e-commerce: AI images, videos, product shots, A+ detail pages, and trend remixing.
