Brightpearl by Sage

Overview

Brightpearl by Sage is a Retail Operating System (ROS) — ERP, order management and workflow automation in one cloud platform — for multichannel retailers and wholesalers. It is the back-office infrastructure for growing retail brands trading roughly $1M–$100M a year, unifying inventory, orders, finance and automation so merchants can run peak trading without a full NetSuite-style ERP team. Acquired by Sage in 2022, Brightpearl is a certified Shopify Partner and founding member of Shopify's global ERP Program.

Key Features

• Real-time multichannel OMS: syncs orders and stock across Shopify (Plus), Amazon, eBay, Walmart Marketplace, B2B and POS channels; Shopify Plus connector syncs inventory at sub-60-second intervals.
• Multi-location inventory management: automatic multi-channel and multi-location stock sync, easy returns, bundle and assembly handling, back ordering, order splitting and order routing.
• Automation Engine: 90+ pre-built workflow templates covering multi-location routing, backorder release sequencing, returns-triggered restock and partial fulfillment — automating 80–100 daily tasks and reducing manual work up to 70%.
• Demand forecasting & purchasing: integrated Inventory Planner for buying recommendations, replenishment alerts and slow-moving-stock liquidation.
• Warehouse management: WMS capabilities plus a mobile warehouse app (launched Q3 2025).
• Built-for-retail accounting: native financials module or connect Sage, Xero or QuickBooks; proforma invoices, deposits, part payments and payment-on-account handling.
• Retail analytics: KPIs including CAC, LTV, best sellers, gross margin, reorder rate and paid search/social performance, with 360° reporting by channel.
• B2B/wholesale: integrations with NuORDER, Joor, Le New Black and EDI providers.
• 100+ Plug & Play integrations: add channels (TikTok, Instagram, live stream platforms) and tools in minutes via the Brightpearl App Store and deep API.

Pricing

Quote-only and bespoke — no self-serve pricing or free tier. Plans scale with order volume, channel count and modules, with unlimited users included at no extra cost. Mid-market annual contracts typically land between $18,000 and $55,000. Average go-live is under 120 days (3× faster than traditional ERPs); onboarding includes bespoke training, a dedicated Customer Success Manager and 24/7 support.

Integrations

• E-commerce/marketplaces: Shopify + Plus, BigCommerce, Magento, Amazon, eBay, Walmart Marketplace
• Accounting: Sage, Xero, QuickBooks (or native module)
• B2B/wholesale: NuORDER, Joor, Le New Black, EDI providers
• Channels: TikTok, Instagram, live stream platforms, physical POS; 100+ Plug & Play apps + API

Best For

Mid-market multichannel retailers and wholesalers ($5M–$100M revenue, ~20,000–500,000 orders/year) that have outgrown native Shopify inventory tools but don't yet need a full enterprise ERP — especially brands combining DTC, marketplaces, wholesale and physical retail.

FAQ

What is Brightpearl?

A Retail Operating System combining inventory, order management, finance and automation for multichannel retailers, now part of Sage.

How is it priced?

Quote-only and tailored to order volume, channels and modules, typically $18K–$55K/year for mid-market merchants, with unlimited users.

Which channels does it integrate with?

Shopify, BigCommerce, Amazon, eBay, Walmart, TikTok/Instagram and live stream channels, plus B2B platforms (NuORDER, Joor, EDI) and physical POS.

Who is it for?

Growing multichannel retail brands ($1M+ revenue) with operational complexity that outgrows native e-commerce inventory tools but doesn't justify a full NetSuite deployment.