About Sobot
Sobot (智齿科技) is an omnichannel AI customer service platform built in China and trusted by 15,000+ enterprises including OPPO, Samsung and Watsons. Since launching its first online chatbot in 2014, it has grown into a full customer-contact ecosystem covering online chat, call center, WhatsApp SCRM and ticketing — serving retail/e-commerce, finance and education across both Chinese and overseas markets.
Pricing
Check the official site for current plans and pricing.
Key features
- AI chatbot:: deeply integrated with DeepSeek, ERNIE (Wenxin Yiyan) and OpenAI large models, combining multimodal understanding, RAG and intent recognition — hit rate up to 97%. Human-like streaming re
- Omnichannel unified inbox:: website, App, mini-program, WeChat, WhatsApp, Facebook, Instagram, Line, Amazon and Shopify in one agent workspace with intelligent routing and human/robot handoff.
- Multilingual & auto-translation:: supports 70+ languages with automatic language detection, in-desk translation and multi-timezone scheduling for global teams.
- Call center:: inbound/outbound scenarios, domestic and international line resources, mobile-number display and privacy numbers, integrated with online chat and ticketing.
- WhatsApp SCRM:: official WhatsApp Business partner — verified green badge, unlimited stable broadcasting, private-domain marketing plus customer service in one platform.
Pros & cons
Pros
- : deeply integrated with DeepSeek, ERNIE (Wenxin Yiyan) and OpenAI large models, combining multimodal understanding, RAG
- : website, App, mini-program, WeChat, WhatsApp, Facebook, Instagram, Line, Amazon and Shopify in one agent workspace wit
- : supports 70+ languages with automatic language detection, in-desk translation and multi-timezone scheduling for global
Cons
- Confirm plan limits and feature gates on the official pricing page
- Best results usually need correct setup and ongoing optimization
Integrations
- Channels: website
- App
- mini-program
- Line
- Deep CRM/ERP/e-commerce integrations; Huawei Cloud (powered by Pangu model)
Sobot FAQ
What is Sobot?
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