About NetEase Qiyu
NetEase Qiyu (网易七鱼) is the AI-powered smart customer service platform from NetEase Zhiqi (网易智企, NetEase Cloud Commerce). One of China's most mature cloud customer-service SaaS products, it provides an all-channel platform covering online chat, cloud call center, video support, ticketing and AI chatbots — with a well-developed, easy-to-adopt agent training workbench. It is a strong fit for mid-size SaaS companies, education, gaming and cross-border e-commerce teams handling roughly 1,000–8,000 conversations per day.
Pricing
Check the official site for current plans and pricing.
Key features
- Online chat (在线客服):: unified reception across Web, APP, WeChat, Weibo, Douyin, Alipay mini-program, Baidu mini-program and message interfaces; intelligent session routing and visitor triage, VIP-only
- AI chatbots (在线机器人):: a text bot that independently resolves up to 80% of common questions using intent recognition, task-based dialogs and knowledge bases — accelerated by 20+ industry knowledge clou
- Cloud call center (云呼叫中心):: hybrid-cloud center deployable in about 1 hour, built on self-developed CTI for stable calls and recording, 5-level IVR navigation, inbound/outbound routing policies, batch
- AI call bots:: inbound robot for automated answering and AI outbound (AI外呼) for natural, proactive customer outreach — plus purpose-built AI agents for discount recommendation, product consultation, s
- Video customer service:: face-to-face, multi-channel video support from browser, PC or mini-program with multi-resolution adaptive quality.
Pros & cons
Pros
- : unified reception across Web, APP, WeChat, Weibo, Douyin, Alipay mini-program, Baidu mini-program and message interfac
- : a text bot that independently resolves up to 80% of common questions using intent recognition, task-based dialogs and
- : hybrid-cloud center deployable in about 1 hour, built on self-developed CTI for stable calls and recording, 5-level IV
Cons
- Confirm plan limits and feature gates on the official pricing page
- Best results usually need correct setup and ongoing optimization
NetEase Qiyu FAQ
What is NetEase Qiyu?
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